Customer Support
For help with a registration, payment, refund, coaching or consulting inquiry, or accessibility request, contact Myrtle October.
Get in touch
Include your name, the event or service, and a short description of the question. For payment questions, include the payment date and receipt reference if available. Please do not send card numbers, passwords, or sensitive medical, legal, or financial records.
Email customer supportEvent cancellations and refunds
If an event or experience does not take place, or Myrtle October cancels it for any reason, all payments collected for that experience will be refunded in full, including admission, deposits, and down payments. Refunds are arranged through the original payment method where available; processing time depends on the payment provider and your financial institution.
If your plans change, email before the event to discuss cancellation, transfer, or substitution under the Terms & Event Policies. For other services, the cancellation terms communicated before purchase apply.